We aim to dispatch all orders for next day delivery. If your order is placed after 2pm, you will receive it the day after in England, Scotland and Wales. Ireland Deliveries vary between 3-5 days.
- Cut off time : 2pm
- Report a missing item - Missing items must be reported in 48 Hours of delivery, please check your parcel on delivery.
Returning - WE ONLY ACCEPT RETURNS IF THEY ARE UNUSED AND STILL IN A BRAND NEW CONDITION. If you are looking to return an item then you may do this providing that the item is in a unused state and still has the product seal on - this must be done within 14 days or purchase.
- You will be charged a restocking fee of 5% of the item that is being returned + Service charge fee from the payment gateway ( ~2%)
- You may cancel order at anytime before dispatch (This may result in a 5% restocking fee on items over £100)
- Hikvision products have 3 years warranty - The turn around on returned faulty products is nothing more then 2 weeks.
- We will test the faulty products and make a decision, if we had to repair the faulty product before 14 days after purchase then we will cater your returns cost and return the product back to you.
- If in the occasion that the product is not faulty and the user doesn't know how to set up the products or hasn't correctly set up the right interface with the product then the refund and postage will be covered by the customer.
- Please email us at email@example.com with your order number and items that are going to be sent back to us will then provide you with returns address
- In the occasion that we have wrongly sent out the item and you are arranging a return, we will cover the return cost.